Terms & Conditions

These Terms & Conditions (“Terms”) apply when you use www.chaiblue.co.uk and/or you order a product from Chai Blue Ltd. whether it is online or by telephone. By using this Website you agree to be bound by these Terms which shall take effect immediately on your first use of Our Site, so please read them carefully before you place an order and keep a copy or note for your records.We endeavour to offer you the best possible products and services but cannot always guarantee that the products and services will be fault free. If a fault occurs, please contact contact@chaiblue.co.uk. These terms and conditions do not affect your statutory rights.

We reserve the right to update these Terms occasionally. Any changes will be notified to you via a suitable announcement on the website. It is your responsibility to check for such changes. The changes will apply to the use of the website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use and order from the website. If you continue to use the website after the date on which the change comes into effect, your use of the website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the website or its contents.


Use of Our Website

The Website may only be used for lawful purposes and in a lawful manner. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal, non-commercial use). Any use of Our Site content requires the prior written permission of Chai Blue Ltd. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this website or any other person accessing the website using your personal information.

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Chai Blue Ltd. and/or its products and services (or to third party products and services), is provided "AS IS" and on an "AS AVAILABLE" basis. Product images shown on Our Site are for reference purposes only and may not reflect the true size. shape or colour of the product. To the extent permitted by law and without prejudice to section 10, we exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any content on it. We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs. We make no warranties, whether express or implied, in relation to the Website and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet. 


Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

Links on Our Site may lead to other websites. Chai Blue Ltd accepts no responsibility for the content, accuracy or function of such websites nor does Chai Blue Ltd endorse the contents of such sites.

The use of the Website does not constitute a licence for you to use trademarks, designs and/or logos, or pictures of us and our agents.

Sales on this website are governed by English law and any dispute concerning this contract will be subject to the non-exclusive jurisdiction of the English courts.

The Contract Between You and Us

Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted (Order Confirmation). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.


The price of any Products will be as quoted on Our Site when you place your order, except in cases of obvious error.
These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount due. Chai Blue Ltd prices may vary from time to time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. Please contact contact@chaiblue.co.uk for any price discrepancies. For returns and refunds please see our returns and refund policy.


Payment for all Products must be by Paypal or the following credit or debit cards, Visa, Visa Delta, Visa Electron, MasterCard, Switch, Solo and American Express. Payment will be taken at the time of ordering. You undertake that the details you provide to us for the propose of ordering or purchasing Products are correct, that the credit or debit card you are using is your own and that there is sufficient funds to cover the cost of the Products or services ordered.

Our Warranty

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Products. We warrant that the Products are: as described on Our Site; of satisfactory quality; and fit for any purpose held out by us.

We warrant that the Products are: as described on Our Site; of satisfactory quality; and fit for any purpose held out by us. Under no circumstances will Chai Blue Ltd be liable whether in contract, tort, breach of statutory duty, or otherwise, for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):

    (a) loss or corruption of data;
    (b) loss of profits, sales, business or revenue;
    (c) loss of business opportunity;
    (d) loss of goodwill or injury to reputation;
    (e) losses suffered by third parties; or
    (f) any indirect, consequential, special or exemplary loss or damages arising from the use of Our Site regardless of the form of action. 

To the maximum extent permitted by applicable law, Chai Blue Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. Please see our Shipping and Returns policy for more information

Chai Blue Services

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Where possible, orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability. For some areas delivery will take longer. For more information, please see our Shipping policy.



Release dates for promotions and new Products are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by us.



Either party may cancel an order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.

Risk and Title

The Products will be at your risk from the time of signed delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please just notify us at any time. 


If there is any conflict between these terms and specific terms appearing elsewhere on Our Site then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.